1. Introduction
1.1 We
are committed to safeguarding the privacy of our website visitors and
clients visiting our premises.
1.2 This
policy applies where we are acting as a data controller with respect
to the personal data of such persons; in other words, where we
determine the purposes and means of the processing of that personal
data.
1.3 We
use cookies on our website. Insofar as those cookies are strictly
necessary for the provision of our website and services, we will ask
you to consent to our use of cookies when you first visit our
website.
1.5 In
this policy, "we", "us" and "our" refer
to Rude Studios. For more information about us, see Section 14.
2.
The personal data that we collect
2.1
In this Section 3 we have set out the general categories of personal
data that we process and, in the case of personal data that we did
not obtain directly from you, information about the source and
specific categories of that data.
3.2 We
may process data enabling us to get in touch with you ("contact
data"). The contact data may include your name, email
address, telephone number and postal address. The source of the
contact data is you.
3.3 We
may process your website user account data ("account data").
The account data may include your name, email address, business name,
account creation and modification dates, website settings and
marketing preferences. The primary source of the account data is you
although some elements of the account data may be generated by our
website. If you log into our website using a social media account, we
will obtain elements of the account data from the relevant social
media account provider.
3.4 We
may process information relating to transactions, including purchases
of goods and/or services, that you enter with us and/or through our
website] ("transaction data"). The transaction data
may include your name, your contact details, your payment card
details, or other payment details, and the transaction details. The
source of the transaction data is you and/or our payment services
provider.
3.5 We
may process information contained in or relating to any communication
that you send to us or that we send to you ("communication
data"). The communication data may include the communication
content and metadata associated with the communication. Our website
will generate the metadata associated with communications made using
the website contact forms.
3.6 We
may process data about your use of our website and services ("usage
data"). The usage data may include your geographical
location, browser type and version, operating system, referral
source, length of visit, page views and website navigation paths, as
well as information about the timing, frequency and pattern of your
service use. The source of the usage data is Google Analytics and
similar Google services.
4. Purposes
of processing and legal bases
4.1 In
this Section 4, we have set out the purposes for which we may process
personal data and the legal bases of the processing.
4.2 Operations - We may process your personal data for [the purposes of
operating our website, the processing and fulfilment of orders,
providing our services, supplying our goods, generating invoices,
bills and other payment-related documentation, and credit control.
The legal basis for this processing is our legitimate interests,
namely the proper administration of our website, services and
business, OR the performance of a contract between you and us and/or
taking steps, at your request, to enter such a contract.
4.4 Relationships
and communications - We may process contact data, account data,
transaction data and/or communication data for the purposes of
managing our relationships, communicating with you (excluding
communicating for the purposes of direct marketing) by email, SMS, or
telephone, providing support services and complaint handling. The
legal basis for this processing is our legitimate interests, namely
communications with our website visitors, service users, individual
customers and customer personnel, the maintenance of relationships,
and the proper administration of our website, services, and business.
4.5 Direct
marketing - We may process contact data, account data and/or
transaction data for the purposes of creating, targeting, and sending
direct marketing communications by email, SMS, and making contact by
telephone for marketing-related purposes. The legal basis for this
processing is our legitimate interests, namely promoting our business
and communicating marketing messages and offers to our website
visitors and service users.
4.6 Research
and analysis - We may process usage data and/or transaction data
for the purposes of researching and analysing the use of our website
and services, as well as researching and analysing other interactions
with our business. The legal basis for this processing is our
legitimate interests, namely monitoring, supporting, improving, and
securing our website, services, and business.
4.7 Record
keeping - We may process your personal data for the purposes of
creating and maintaining our databases, back-up copies of our
databases and our business records generally. The legal basis for
this processing is our legitimate interests, namely ensuring that we
have access to all the information we need to run our business
properly and efficiently in accordance with this policy.
4.8 Security - We may process your personal data for the purposes of security
and the prevention of fraud and other criminal activity. The legal
basis of this processing is our legitimate interests, namely the
protection of our website, services and business, and the protection
of others.
4.11 Legal
compliance and vital interests - We may also process your
personal data where such processing is necessary for compliance with
a legal obligation to which we are subject or in order to protect
your vital interests or the vital interests of another natural
person.
5. Providing
your personal data to others
5.1 We
may disclose your personal data to our insurers and/or professional
advisers insofar as reasonably necessary for the purposes of
obtaining or maintaining insurance coverage, managing risks,
obtaining professional advice.
5.2 Your
personal data held in our website database OR contact form provider
servers will be stored on the servers of our hosting services
providers.
5.3 We
will disclose personal information to our subcontractors
identified at
www.rudetattooandpiercing.cominsofar as reasonably necessary for the delivery of our
services.
5.4 Financial
transactions relating to our website and services may be handled by
our payment services providers. We will share transaction data with
our payment services providers only to the extent necessary for the
purposes of processing your payments, refunding such payments, and
dealing with complaints and queries relating to such payments and
refunds.
5.5 In
addition to the specific disclosures of personal data set out in this
Section 5, we may disclose your personal data where such disclosure
is necessary for compliance with a legal obligation to which we are
subject, or in order to protect your vital interests or the vital
interests of another natural person. We may also disclose your
personal data where such disclosure is necessary for the
establishment, exercise, or defence of legal claims, whether in court
proceedings or in an administrative or out-of-court procedure.
6. International
transfers of your personal data
6.1 We
do not transfer data outside the European Economic Area (EEA)
7. Retaining
and deleting personal data
7.1 This
Section 7 sets out our data retention policies and procedures, which
are designed to help ensure that we comply with our legal obligations
in relation to the retention and deletion of personal data.
7.2 Personal
data that we process for any purpose or purposes shall not be kept
for longer than is necessary for that purpose or those purposes.
7.3 We
will retain your personal data as follows:
(a) Contact
data will be retained for a minimum period of 3 years following the date of the most recent contact between you and us, and
for a maximum period of 5 years following that date.
(b) Consent
data will be retained for a minimum period of 3 years following the date of closure of the relevant account, and for a
maximum period of 5 years following that date.
(c) Transaction
data will be retained for a minimum period of 3 years following the date of closure of the relevant account, and for a
maximum period of 5 years following that date.
(d) Communication
data will be retained for a minimum period of 3 years following the date of closure of the relevant account, and for a
maximum period of 5 years following that date.
(e) Booking
data will be retained for a minimum period of 3 years following the date of closure of the relevant account, and for a
maximum period of 5 years following that date.
(f) Consent
data where a parent and/or guardian has provided consent will be
retained for a minimum period of 3 years following the date of
closure of the relevant account, and for a maximum period of 5
years following that date.
7.4 Notwithstanding
the other provisions of this Section 7, we may retain your personal
data where such retention is necessary for compliance with a legal
obligation to which we are subject, or to protect your vital
interests or the vital interests of another natural person.
8. Your
rights
8.1 In
this Section 8, we have listed the rights that you have under data
protection law.
8.2 Your
principal rights under data protection law are:
(a) the
right to access - you can ask for copies of your personal data;
(b) the
right to rectification - you can ask us to rectify inaccurate
personal data and to complete incomplete personal data;
(c) the
right to erasure - you can ask us to erase your personal data;
(d) the
right to restrict processing - you can ask us to restrict the
processing of your personal data;
(e) the
right to object to processing - you can object to the processing
of your personal data;
(f) the
right to data portability - you can ask that we transfer your
personal data to another organisation or to you;
(g) the
right to complain to a supervisory authority - you can complain
about our processing of your personal data; and
(h) the
right to withdraw consent - to the extent that the legal basis of
our processing of your personal data is consent, you can withdraw
that consent.
8.3 These
rights are subject to certain limitations and exceptions. You can
learn more about the rights of data subjects by visiting https://ico.org.uk/your-data-matters/
8.4 You
may exercise any of your rights in relation to your personal data [by
written notice to us, using the contact details set out below].
9. About
cookies
9.1 A
cookie is a file containing an identifier, a string of letters and
numbers that is sent by a web server to a web browser and is stored
by the browser. The identifier is then sent back to the server each
time the browser requests a page from the server.
9.2 Cookies
may be either "persistent" cookies or "session"
cookies: a persistent cookie will be stored by a web browser and will
remain valid until its set expiry date, unless deleted by the user
before the expiry date; a session cookie, on the other hand, will
expire at the end of the user session, when the web browser is
closed.
9.3 Cookies
may not contain any information that personally identifies a user,
but personal data that we store about you may be linked to the
information stored in and obtained from cookies.
10. Cookies
that we use
10.1 We
use cookies for the following purposes:
(a) authentication
and status - we use cookies to identify you when you visit our
website and as you navigate our website, and to help us determine if
you are logged into our website.
(b) shopping
cart - we use cookies to [maintain the state of your shopping
cart as you navigate our website.
(c) personalisation - we use cookies [to store information about your preferences and to
personalise our website for you.
(d) security - we use cookies as an element of the security measures used to
protect user accounts, including preventing fraudulent use of login
credentials, and to protect our website and services generally.
(e) advertising - we use cookies [to help us to display advertisements that will be
relevant to you.
(f) analysis - we use cookies to help us to analyse the use and performance of our
website and services.
(g) cookie
consent - we use cookies to store your preferences in relation to
the use of cookies more generally
11. Cookies
used by our service providers
11.1 Our
service providers use cookies and those cookies may be stored on your
computer when you visit our website.
11.2 We
use Google Analytics. Google Analytics gathers information about the
use of our website by means of cookies. The information gathered is
used to create reports about the use of our website. You can find out
more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/
and you can review Google's privacy policy at https://policies.google.com/privacy
.
12. Managing
cookies
12.1 Most
browsers allow you to refuse to accept cookies and to delete cookies.
The methods for doing so vary from browser to browser, and from
version to version. You can however obtain up-to-date information
about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647
(Chrome);
(b) https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
(Firefox)
(c) https://help.opera.com/en/latest/security-and-privacy/
(Opera)
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
(Internet Explorer)
(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
(Safari)
(f) https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy
(Edge)
12.2 Blocking
all cookies will have a negative impact upon the usability of many
websites.
12.3 If
you block cookies, you will not be able to use all the features on
our website.
13. Amendments
13.1 We
may update this policy from time to time by publishing a new version
on our website.
13.2 You
should check this page occasionally to ensure you are happy with any
changes to this policy.
14. Our
details
14.1 This
website is owned and operated by Rude Studios
14.2 We
are registered in [England and Wales] under registration number - 013929704
14.3 Our
principal place of business is at 13b North lane, Leeds, LS6 3HG
14.4 You
can contact us:
(a) by
post, to the postal address given above
(b) Link
to contact page
(c) by
telephone -
0113 242 2188
(d) by
email - info@rudetattooandpiercing.com
16. Data
protection officer
16.1 Our
data protection officer's contact details are: Samantha Myers - info@rudetattooandpiercing.com